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Terms Conditions for Wilson 365

These terms set out the rules that apply when you access Wilson 365 — covering your account, deposits through bKash, Nagad, or Rocket, and how the service operates. Access depends on your local law and whether you are in an eligible region.

Account eligibility rulesbKash, Nagad, Rocket payment termsJurisdiction-dependent accessAccount suspension conditions

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ACCOUNT SECURITY

How We Handle Your Account Data

Your account data is stored securely and used only to operate your Wilson 365 account, process payments, and meet our verification obligations. We do not sell your personal information to third parties. You can request a copy of the data we hold or ask for your account to be closed by contacting support with your registered account ID.

Data retention

We keep account and transaction records for as long as required by our operating obligations. Closed accounts are retained for a defined period before deletion.

Cookie use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. No advertising cookies are set without your consent.

Account security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data requests

To request your data, update your registered wallet number, or ask for account closure, contact support by email with your account ID and the specific request.

What These Terms Cover

Wilson 365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on Wilson 365, you confirm that you meet the eligibility requirements set out here and that accessing this service is permitted under the laws of your region. We reserve the right to suspend or close accounts that breach these terms, including accounts

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where identity verification cannot be completed. Deposits made through bKash, Nagad, or Rocket are processed under the payment terms shown at the point of transaction — once a deposit is confirmed by your wallet provider, it is credited to your Wilson 365 account balance. Withdrawals follow
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a verification step: we check that the withdrawal wallet matches the one used for deposits, which is a standard fraud-prevention measure. If your account is flagged during a review, access may be paused while we complete checks. We do not accept liability for service interruptions caused
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by your mobile network, wallet provider downtime, or local regulatory changes. These terms may be updated; continued use of the account after an update means you accept the revised version. If any section of these terms conflicts with local law in your jurisdiction, that section does
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not apply to you — the rest remains in effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT PATHS

Reach Us About Your Terms Query

If you have a question about how these terms apply to your account — including payment disputes, account suspension, or eligibility — you can reach our support team through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before contacting us.

Live Chat Open the chat window from your account dashboard. Available for account and payment term queries during service hours.

Email Support Send your query with your account ID and a description of the issue. We respond to terms and account questions by email.

Help Centre Browse the help section for answers on account rules, wallet verification steps, and what happens during an account review.

Common Questions About These Terms

These answers cover the questions we hear most often about account rules, payment conditions, and your rights under these terms.

Account access is available to adults in eligible regions where the service is permitted under local law. You must meet the age and residency requirements that apply in your jurisdiction.

Contact support before making a withdrawal. Your registered wallet must be updated and re-verified before funds can be sent to a new bKash, Nagad, or Rocket number.

We may suspend or close accounts that breach these terms, fail identity verification, or show signs of fraudulent activity. Where possible, we will notify you by email before taking action.

Email support with your account ID and a clear data request. We will respond with the information we hold on your account within a reasonable timeframe.

Any section that conflicts with applicable local law in your jurisdiction does not apply to you. The remaining sections of these terms continue in full effect.

We post updates on this page. Continuing to use your account after a change is posted means you accept the updated terms. Check this page periodically for the current version.

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